We have long heard about the baffling tipping culture in the United States. All across the country, you’re expected to leave a tip, and a generous one, regardless of the service. It’s a large portion of income for many employees, so they often rely on their customers’ generosity. Unfortunately, when it doesn’t live up to their expectations, some people don’t think twice before acting out in retaliation.
A week ago, Hunter, a freelance artist and Twitch streamer based in New Mexico, opened up about a troubling experience she had with a GrubHub driver. The woman shared a video on TikTok calling out the company after the delivery person left her food in a place she could not reach with a wheelchair.
GrubHub, like many other meal delivery services, allows customers to leave a tip at the checkout, and Hunter revealed she left a 26% tip. However, that didn’t sit well with the driver. He decided to get payback and leave the order in the middle of her gravel driveway. The clip, where she explains the situation in great detail, quickly went viral and has amassed over 2.8M views at the time of writing. Scroll down to find out the whole story and let us know what you think of the driver’s actions in the comments!
A woman in a wheelchair is calling out GrubHub after their driver left her order in an inaccessible place over her tip
While picking up the food was supposed to be a smooth and easy process, for Hunter, who goes by the handle of @lizardqween on TikTok, it quickly turned into a deeply troubling situation. The driver who was handling the order seemed unhappy with her 26% tip, leaving it in the driveway where she was unable to get to the food, and adding a comment as seen in the screenshot, “Tip your driver’s better. Enjoy your food.”
The pandemic might have made us better tippers trying to help out struggling restaurants, cafes, and other places losing business. However, we’re well aware of the soaring prices as inflation hits a four-decade high, and the toll it takes on our bank accounts, so our tipping habits seem to be changing. “There has been a shift of gears,” Mr. Cruz, a taco truck manager from Brooklyn, told The Wall Street Journal. “Now that the business is going back to quote-unquote normal, we have noticed that people are not tipping as well as before.”
Moreover, as the workers are hesitant to return to service jobs that offer few benefits and low pay, employers are starting to see the value of tipping more than ever. “People in the service industry are earning minimum or less than minimum wage, tips are absolutely critical,” Eric Plam, the founder of start-up Uptip, which aims to facilitate cashless tipping, told CNBC. “It’s a core part of their compensation.”
But it is still perplexing to understand the GrubHub driver’s actions since the woman left quite a generous tip. According to GrubHub’s website, “If everything goes smoothly with your delivery and the weather is good, 20% is the standard cost of having the mealtime brought to your doorstep.” The woman went 6% above the standard when ordering her meal. But even when she texted him about it and informed him she was unable to get her food, the driver did absolutely nothing to fix his behavior and made her wait an hour for her caretaker to arrive just so she could eat.
The woman approached GrubHub with the issue, but their solution was to offer her a 15% discount code
When she reached out the second time, the TikToker told GrubHub it was not about the money but, unfortunately, didn’t get much out of it
Their final interaction ended with a “loose apology” and a $100 gift card she has no intention of using
Hunter is an incurable Leukemia survivor who called the whole ordeal “disability discrimination.” When Hunter’s TikTok went viral, it led to her followers expressing anger over the driver’s behavior and asking follow-up questions on the platform. At the beginning of her first video, she said, “When people talk about disability discrimination, this is kind of what they’re referencing.” But later on, she clarified in another clip that it wasn’t discrimination when it first happened since the employee had no way of knowing she used a wheelchair.
However, the company’s failure to resolve the incident led her to classify it as discrimination. “Once [the driver] found out and once I got this message from GrubHub, that’s when I believe it became discrimination,” she explained in her follow-up clip. You see, Hunter reached out to GrubHub with her issue, yet they believed offering her a 15% discount on another order would solve the problem.
Then, after hearing from the commenters that GrubHub was more responsive on Twitter, she contacted them again. “Will I be informed of what actions are taken against the driver? I don’t really care about the money portion — I just don’t want this driver to be delivering to other Disabled people like this,” her message reads. While she made clear her mission was to seek solutions for other people with disabilities who use GrubHub’s services, unfortunately, the company decided not to make a big deal out of this.
The final interaction, which happened after the video went viral, shows that the company claimed they were “conducting an internal investigation of the driver’s actions, and we will take all actions necessary, up to and including termination.” They also gave her a $100 voucher. “It was never about the money, and I’m probably never going to use GrubHub again,” she said.
Later on, GrubHub tweeted a reply clarifying that they have “ended the driver’s contract”
A spokesperson from GrubHub told Newsweek that they are currently investigating the incident: “GrubHub has a zero-tolerance policy for discriminatory behavior from our delivery partners,” the statement read. “We are investigating this incident based on the information at hand and will take appropriate action.” However, GrubHub later tweeted that after investigating this incident they “have ended the driver’s contract.”
Hunter hopes her TikTok will help spread awareness about how this behavior is discriminatory. “This was about accountability,” Hunter said in a follow-up clip. “This shouldn’t have happened. And I’m worried it’s going to happen again because of the way GrubHub dealt with this. They need to hold themselves and their drivers more accountable for their actions.”
And here’s how people reacted to this story online
Source & Credit: boredpanda.com